Complaints Policy
Last Updated: March 2026We take every concern seriously. This policy outlines how we receive, handle, and resolve complaints in a fair and timely manner.
Our Commitment
At Nazir Abbas Digital Consulting, client satisfaction is our highest priority. If our services have not met your expectations, we want to know — and we commit to resolving every concern with professionalism, speed, and fairness.
We treat every complaint as an opportunity to improve. All complaints are handled with complete confidentiality and without prejudice to any ongoing or future relationship.
How to Submit a Complaint
Complaints may be submitted through any of the following channels:
- Email: nazirbalti753@gmail.com — include "Complaint" in the subject line
- WhatsApp: +971 50 182 4077 — for urgent matters
- Contact Form: via the Contact page on this website
Please include your name, contact details, project reference (if applicable), a description of the issue, and your preferred resolution.
Our Resolution Process
Acknowledgement
We will acknowledge receipt of your complaint within 1 business day via your preferred contact method.
Investigation
We will investigate the matter thoroughly, reviewing all relevant communications, deliverables, and agreements. This typically takes 3–5 business days.
Resolution
We will present a proposed resolution within 7 business days of receiving the complaint. Resolutions may include revisions, compensation, or a full explanation of our findings.
Escalation
If you are unsatisfied with the proposed resolution, you may request escalation to senior review. A final decision will be issued within 14 business days.
What We Cannot Action
- Complaints submitted more than 60 days after project completion
- Anonymous complaints without sufficient detail to investigate
- Complaints about matters outside our direct control (e.g., third-party platform outages)
- Requests that fall outside the agreed project scope
Confidentiality
All complaints and their outcomes are treated with strict confidentiality. Information shared during the complaints process will not be disclosed to third parties without your consent, unless required by law.